When is a User Interface Good Enough?

During my 20 years as a usability consultant with IBM, it was the rare corporate client that was willing to pay for extensive usability testing. Many clients expected that since we were “user interface experts” we would be able to design a great and usable interface in short order. To cope with the resulting time pressure, we developed several methods for rapidly iterating and evaluating user interface designs. Even so, there remained the question: when do you stop iterating? In other words, when is a user interface good enough?

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